Q. What is your deposit refund / cancellation policy?
We typically recommend the clients to book and confirm interpreters about 30 days in-advance of the event. A deposit in the amount of at least 50% of the total order amount is required no later than 21 days in-advance to confirm the interpreter. If you have to cancel the assignment
- 20 - 14 days prior to event, we retain 40% of the deposit amount as a cancellation fee
- 13 - 7 days prior to event, we retain 80% of the deposit amount as a cancellation fee
- less than 7 days prior to event, we retain the entire deposit amount as a cancellation fee
If the assignment involves travel expenses, and travel reservations have been confirmed with the service provider prior to receiving a cancellation notice from you, we are only able to refund the actual amount that would be refunded to us by the service provider in accordance with service provider's respective refund policies. We do not retain any travel expenses as cancellation fees.